At Samis Distribution, we strive to ensure that your shopping experience is smooth and satisfactory from start to finish. This Shipping Policy outlines important details regarding how we process, ship, and deliver your orders.

1. Order Processing

• Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.
• Delays: If we are experiencing a high volume of orders or any unforeseen delays, shipping times may be delayed. We will notify you of any significant delays.

2. Shipping Rates and Delivery Estimates

• Shipping Costs: Shipping charges for your order will be calculated and displayed on the product package. Costs are based on the size, weight, and destination of your order.  

Usual cost for a regular order is
 – BDT 60 within Dhaka city

– BDT 120 for outside of Dhaka city

• Delivery Time: Estimated delivery times vary based on your location:
  • Delivery within Dhaka city:  1-2 business days.
  • Delivery outside of Dhaka City:  2-3 business days.

3. Shipping Methods

We offer several shipping options to meet your needs:

• Standard Shipping: Reliable and cost-effective for most orders.
• Express Shipping: Faster delivery times for urgent orders (additional charges will apply).
• Free Shipping: We may offer free standard shipping on orders over a certain quantity or amount (as advertised on our website).

4. Order Tracking

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation text with a tracking number. You can track your package on the carrier’s website using this number.
• Updates: We recommend checking your tracking information regularly for updates on your delivery status.

5. Lost or Damaged Shipments

• Lost Packages: If your package is lost in transit, please contact us at [Email Address] or [Phone Number]. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.
• Damaged Items: If your order arrives damaged, please take photos of the damaged items and packaging, and contact us immediately. We will assist you in filing a claim with the carrier and arrange for a replacement or refund in accordance with our policies.

6. Incorrect Shipping Information

• Address Accuracy: Please ensure that all shipping information is correct at the time of placing your order. Samis Distribution is not responsible for delays or lost shipments due to incorrect or incomplete addresses provided by the customer.
• Corrections: If you need to update your shipping information after placing an order, please contact us as soon as possible. We will do our best to accommodate changes before your order ships.